When I say friendly people, my goodness they were so nice and helpful... Always a good sale going on. I found my glotion at this store. Thank you ladies you were all so nice! A 1 customer service!
3 months ago
Not the best location to shop at. I would try and pick another location in order to receive some friendly help. While checking out I asked to use a $10 off of 40 coupon. When checking out we were asked to grab another item in order to hit the 40$ limit. So we grabbed something that would get our total over 40. Then the cashier proceeded to tell me she couldn't use the coupon because she kept trying to tell me that it was already used when I literally brought it in from the mail. So then the cashier and the manger just told us that the coupon "worked." And she ripped it up. So we took her word for it even though we didn't see the discount being taken off. While leaving the store I was checking my receipt and noticed that the coupon really wasn't taken off. So I asked another staff member and she even told me that the coupon wasn't taken off. Meanwhile the manger is yelling in the radio talking about how I'm not looking in the right location on the receipt and that I'm completely wrong. Turns out the coupon wasn't taken off and I was overcharged on my bill. The previous cashier and manger were talking nasty to me when all I was doing was asking a question. I will not tolerate anyone talking to customers who are simply wanting to make sure they getting what they are told was happening. It is customer service that leads a company and this store did not meet those requirements. Disrespectful staff, but wonderful smells.
Cynthia V. Bell
3 months ago
I am truly disappointed that I had to make two trips to the store in one day to make my purchase, especially with me being a older person with concerns about covid-19, and living a great distance from the store. I had made a strategic plan to coordinate the visit with other necessary stops that needed to be done in the area.
The store had cash register problems, and the staff didn't know how to do manual calculations and accept checks/cash. I had to call the store several times to find out if they were operating. Sad story of today's world depending upon technology, and not math.
Btw, they didn't offer anything for the inconvenience.