Soma offers beautiful and sensual lingerie, loungewear, and beauty products. At Soma, beautiful begins underneath with luxuriously soft fabrics, innovative fashion, and an always perfect fit for every body. Each Soma boutique offers free expert bra fittings anytime, the warmest personal service and 42 bra sizes from 32A-44G.
Went there today to pick up an online order. I was helped immediately & staff was very pleasant & professional. I will definitely return to shop here again.
7 months ago
Unfortunately my experience today was very frustrating.
I entered the store, one customer was there and bring helped by a different associate,
I was asked if I needed help by someone else who was working on inventory , she helped me find 2 bras to try on , sized me, and told me to go in the fitting room. She didn't come yo check on me at all. The other girl was working constantly with her client. I was frustrated went out and found another color to try on and a different size.
She saw me again and I asked a question which b she couldn't answer. She said she could order if she didn't have what o wanted. I was so frustrated because I couldn't find anything to fit me correctly.
Finally I left the store and ended up at Victoria Se retail where I got better treatment and bought 4 br a s! I have been a customer Soma for years but that experience may have changed that fa t!
8 months ago
Worst customer service ever! I’ve been shopping there for 15 years! Employee told me she only had two bras that would fit me and got an attitude when I asked to see them. I’ll take my $200 bra budget somewhere else from now on!! What a disgrace! And I’m a business owner in the retail industry myself! Would never be that disrespectful to a customer!
11 months ago
Margo was amazing! She was very detail-oriented and ensured a perfect fit on every bra I tried on. I'm very happy with the comfort and quality of the products I purchased!
8 months ago
The customer service in this store was beyond horrible and it put an awful taste in my mouth, they were extremely snooty and rude; I had recently purchased some bras online back in February and was informed by customer service when I called for a return that it may be easier to take it to a store for return since shipping and returns were so delayed due to Covid without being informed of a 60 day return time. We do not have a Soma store close by our home so I held onto them until we were visiting the beach house, upon arrival the cashier seemed irritated with helping me right off the bat, huffing and standing there looking at me like I’m incompetent when all I wanted to do was exchange them and shop for more items. Finally, after she said she couldn’t help me due to the time frame I just informed her I would just take the loss and gift them to somebody but continued to look around the store for items seeing soma is the only brand I wear, the entire time I shopped I was followed and asked 100x if I needed something or if I even knew what I was looking for as I answered 100x just looking, thank you. If I even so much as had a small pile of items in my hands they were taking them and putting them behind the register “for when I checked out” …side note I had my 19 month old on my hip the ENTIRE time so as if that’s not stressful enough shopping I have somebody following me around like I’m going to shop lift the entire store. They’re welcome for the hefty amount that I spent while I was in there but I will not be back, I’ll keep my soma purchases online. They need a course in courtesy and to wipe the judgmental looks off of their faces when dealing with paying customers.